FAQ’s & Reviews2020-09-01T13:34:11+02:00

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Frequently Asked Questions

Where do I print or email the statement?2020-07-26T11:30:57+02:00

Open the company, click Edit, Customer Account, now click on the processing tab. Choose to print and/or email. Enter the email address, click on save, now test.

How do I set my printer in Pastel?2020-07-26T11:30:41+02:00

Open the company, click on File Printer Font Setup, choose the relevant document, click set printer and close. Then test printout.

How do I edit my company details?2020-07-26T11:30:23+02:00

Ensure supervisor access for all users are out – Now click on Setup, Company Parameters and adjust where needed – Close and print a document to check.

How do I create quotes and proforma invoices?2020-08-30T15:25:27+02:00

Open the company, select process Customers which will open on a blue invoice screen. Click on the drop down to change to quote (grey document) or sales order (yellow document), then edit the sales order name to proforma invoice.

How do I correct an error code 20 message?2020-07-26T11:29:43+02:00

Should you be running pervasive workgroup check that the correct database is running and if the licencing is showing correctly. If not install the correct version and re-register software. If you are running the pervasive client server version, check to see if the correct version is running, then check that the mapped drive to the pastel share is active. If the problem persists, check and correct the licensing.

How do I convert to Pastel?2020-07-26T11:28:55+02:00

Should you have a different software package then importing customer, supplier and stock information first is recommended, after which the opening balances may be entered.  Naturally, we can convert data from an already existing Sage/Pastel product.

How do I clear a user password in use message?2020-07-26T18:45:08+02:00

We need to identify the main computer, ask all other users to logout and through the pervasive monitor, clear the remaining user, now test opening that data again and all should be fine.

How do I add a logo to my invoices?2020-07-26T11:30:03+02:00

Open the forms designer, then open the default template and adjust the layout to your needs.  Save the file in the company folder and copy the logo to each computer that requires it.

Client Reviews

“Professional and Quality Assistance comes to mind when dealing with Martin. He has gone above and beyond many times to assist our business, whether it may be coming into our offices or walking us through the steps we need via telephone, Martin has always been there to help. I always know when struggling with an accounting issue that Martin and his keen intelligence and approachable nature will bring the solution. Thank you Martin for the wonderful service provided over the years, we wouldn’t go anywhere else”

Tamaryn Thorpe, Admin & Finance Manager, Zone Security

“I have an accounting practice and have used Martin’s services extensively over the last number of years, and always found that he has solved my software problems with a 100% success rate. Most importantly he has solved my problems within the time frame requested even if it required working into the night. That is what I call brilliant service.  Despite any problems he might be facing, Martin has always presented himself with a positive attitude and a cheerful outlook and nothing is insurmountable. I would recommend Martin as your “Mr Fixit” for all your accounting software needs. Martin, here’s to many years of successful problem solving and I feel so comfortable knowing that I have your support.”

Andrew Wilson, Owner, Andrews Commercial Services

“Martin’s patience and willingness to help make him a pleasure to work with. Highly recommended for all you Sage Pastel queries.”

Willem van Staden, Project Manager, Path Plastics

“A client recommended the services of Martin for Pastel queries. What a pleasure to deal with him. His knowledge and expertise in this field are exemplary. We’re never kept waiting once an issue has been raised. He ensures that there is resolution to the problem – he goes above and beyond and his charge out rates are very competitive.”

Quintin Honey, Partner, Kenneth White, Van der Meulen & Co

“As an independent business using Pastel, Redibox Western Cape was introduced to Martin Dart as a Pastel Consultant approximately 5 years ago. Martin has been called upon on numerous occasions to assist with our Pastel problems. His availability and friendly commitment to resolve our problems as timeously as possible, make him a pleasure to work with. We have no hesitation in recommending him to assist with any IT related issues.”

Bryan Venner, Owner, Redibox Western Cape
“Martin Dart (owner of Natmar Consultants) has been one exceptional partner since we brought him on board. His level of knowledge about Pastel is quite remarkable and nothing is ever a too big a problem for him. We see him as a partner of N1 Restaurant, not just a service consultant.”
Reinardt Pretorius, Financial Manager, N1 Restaurant

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